Log In 1. What is Blumen?
At Blumen, we believe every flower carries a feeling, and every gift tells a story. Rooted in heritage and shaped by modern elegance, we craft unforgettable moments filled with beauty and warmth. From handpicked blooms to artful arrangements, each creation is a message of love, gratitude, or joy delivered on time, remembered forever.
2. What does Blumen do?
We curate and design exquisite flower arrangements available on our platform. Once you select a bouquet, our team prepares it and ensures reliable last-mile delivery.
3. Do you accept debit and credit cards?
Yes, we support payments via both debit and credit cards.
4. Can I place an order without creating an account?
Absolutely—through our “Express Checkout” option. Just continue with your order, choose this option when prompted, and provide your name, mobile number, and delivery address at checkout. Once familiar, you may create an account to access personalized features.
5. How long does delivery take after placing an order?
We strive to deliver within 3 hours of ordering.
6. Can I store multiple addresses in my account?
Yes, you can save as many addresses as needed. Simply go to “Saved Addresses” and click “Add New Address.”
7. Can I make a single order with different delivery dates?
Indeed. You can schedule multiple delivery dates within a single order—especially useful for subscriptions.
8. Can I track my orders?
Yes. Blumen is the first platform in the region that allows users to track their bouquets in real time from their phones.
9. What are “Celebrity Arrangements”?
This category offers bouquets designed by celebrities. You can choose designs crafted by your favorite celebrities and send them to your loved ones.
10. What are “Bundles”?
Bundles are specially curated combinations of products—such as flowers paired with accessories or gifts—to create a complete and thoughtful package. (Note: The original text did not provide a definition for “Bundles,” but this paraphrase aligns with the concept.)
11. Can I order only cakes and balloons?
Yes, you can order just cakes or balloons if that suits your needs—no need to include flowers unless you want to.
12. I forgot to add an item to my order—what can I do?
Please contact our customer support immediately. We’ll assist any way we can, depending on your order status.
13. How long does an online payment refund take?
Refund times vary by payment method. For example, refunds may take up to 3 working days for certain local cards (like K‑Net) and up to 6 days for Visa or MasterCard.
14. How can I contact Blumen?
For inquiries or support, please reach out through our customer service channels listed on our website.