We want every bouquet to arrive as intended. Because our products are perishable and made to order, our policy follows the rules for perishable goods under the Saudi E-Commerce Law and consumer protection regulations.
Cancelling an Order
Before Preparation Starts
You may cancel free of charge and receive a full refund.
Preparation for same-day orders begins shortly after the order is placed.
To cancel your order, contact us on WhatsApp at +966 53 332 9636.
After Preparation Has Started
Because the flowers have been cut and arranged for you, the order can no longer be cancelled for a refund.
We will do our best to help, for example by rescheduling the delivery or changing the recipient.
Customised and Personalised Orders
Customised bouquets created using the AI Customiser and personalised items cannot be cancelled once preparation has started.
Changing an Order
The following details can be changed free of charge as long as the order has not yet gone out for delivery:
- Delivery date
- Delivery time window
- Delivery address
- Recipient details
- Card message
Product changes are possible before preparation starts. Any resulting price difference will be charged or refunded accordingly.
Returns
Fresh flowers, chocolates and other perishable or personalised goods cannot be returned.
Non-perishable gifts, such as vases, perfumes or jewellery sold on their own, may be returned within [7] days of delivery, provided that:
- The item is unused.
- The item is in its original packaging.
- Any original seal remains intact.
The customer is responsible for the return delivery cost unless the item is faulty.
If Something Is Wrong With Your Order
If your arrangement arrives damaged, wilted, incomplete, or clearly different from what was ordered, please contact us within 24 hours of delivery via WhatsApp or email.
Please provide a photograph of the arrangement as received so that we can assess the issue.
Depending on the circumstances and at your choice, we will:
- Replace the arrangement.
- Deliver any missing items.
- Refund the affected part of the order.
Please keep the flowers until we have replied so that we can assess them.
Failed Deliveries
If we are unable to complete the delivery because of an incorrect address, an unreachable recipient or a refusal to accept the order, we will contact you to arrange a new delivery.
A second delivery may be subject to an additional delivery charge.
If the delivery failure was caused by us, we will either redeliver the order at no additional cost or provide a refund.
Refunds
Refunds are made to the original payment method.
Mada, Visa, Mastercard, Apple Pay and STC Pay
Refunds are released within [3] working days. Your bank may take a further 5 to 14 days to show the refund in your account.
Tamara
The instalment plan is adjusted or cancelled by Tamara according to its terms.
Bank Transfer
Refunds are made to the account from which the transfer was received within [5] working days.
Delivery Charges
Delivery charges are refunded when the entire order is cancelled before preparation begins or when the fault is ours.
Contact Us
For cancellations, changes, returns, refunds or any issue with your order, please contact us:
WhatsApp: +966 53 332 9636
